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Questions? Email returns@remancorecenter.com

How does it work?

1 - You will provide the serial number & original "ship to" address for your unit.

2 - You verify the records we have on file & provide the desired pickup address.

3 - We will generate a bill of lading + shipment ID for your records.

4 - In order to add a steering gear, you must first add at least one transmission/differential

Download Warranty Policy
  1. Customer must pay invoices in full, including any core charges. It is not acceptable to short pay core charges. Any core returned for credit against an invoice where the core charge has been "short paid" is subject to a 50% reduction in the core credit allowance.

  2. Customer must pay invoices in full, including any core charges. It is not acceptable to short pay core charges. Any core returned for credit against an invoice where the core charge has been "short paid" is subject to a 50% reduction in the core credit allowance.

    • Cores returned after 45 days and up to 180 days are subject to a $100.00 late fee

    • Cores returned 6 months and up to 1 year are subject to a 50% reduction in the core credit allowance

    • Cores returned after 1 year are subject to a 75% reduction in the core credit allowance

  3. If you are stocking our units at your facility, you must notify us in writing or e-mail nmorgan@valleytruckparts.com each week with a list of the units sold to your customer. This information should include your company name, location, phone number, contact name, the unit model number, our serial number and the date of sale to your customer. Timeline for item #2 above starts when the unit is sold to your customer.

  4. All cores MUST be returned via www.remancorecenter.com , calling 1-833-690-7755, or emailing returns@remancorecenter.com DO NOT return cores by any other method. Extra freight charges incurred, due to improper return process, will be charged back to your account.

  5. All cores are to be returned with our core tag attached. You will find this core tag in the same packet as the Bill of Lading, or it may be in a clear packing list envelope on the unit itself. Please make sure the core tag is securely attached to the core upon return, as this helps to assure the core credit is applied to the correct account and towards the correct invoice. If the core tag is missing or lost, please send a copy of the invoice with the core for proper credit to be issued. It is also helpful to have some kind of identification such as a shipping label or tag attached to the core to help us identify where the core came from. If not properly identified, the result may be a delay in getting your core credit.

  6. All cores are subject to a visual inspection upon return. Cores may be subject to a reduced credit allowance based on the following criteria:

    • Transmissions with a visibly broken main case

    • Differentials with a visibly bad or broken carrier and caps

    • Any transmission or differential that is burned up due to improper lube levels (Units that have been exposed to fire, or units that have severe rust as a result of prolonged weather exposure will not be acceptable for any core credit allowance)

    • For a list of core damage deductions, see Core Addendum 05/2017

  7. We will notify you by phone when any of the above instances occur. Cores not accepted may be returned to you freight collect or scrapped at your discretion. Please carefully inspect the cores you receive from your customers. If there are any questions or concerns on core credit allowances, please contact your customer service representative.

  8. All cores must be like for like, unless prior arrangements are agreed upon.

  9. You may return a core unassembled, but it must be reasonably packaged and 100% complete.

Call Center: 1-833-690-7755

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